Keeping Everyone Safe
Louise Jewers Physiotherapy is now open for face to face appointments in clinic. The health, safety, and welfare of everyone attending or working in our clinic is our up most priority. Here we explain what measures we have put in place to provide a safe environment for everyone attending the clinic. These are based on the updated Government, Chartered society of Physiotherapy, Health & Care Professions Council and Public Health England guidelines as of June 2020.
Your physiotherapist will wear a surgical face mask Type IIR, single use disposal aprons and disposal gloves during treatment in line with PHE guidelines.
We ask that you wear some form of face covering/mask when attending and to wash/sanitise your hands on your arrival.
The waiting area will be closed. You will be met in the car park by your therapist and welcomed in. Please wait in your car or follow social distancing rules.
There is a one-way system for entry and exit. You will be welcomed in and shown out of the premises.
There will be a 15-minute break between appointments to allow the room to be cleaned and to maintain social distancing between clients.
Clinicians and clients are expected to observe social distancing guidelines throughout the premises.
The treatment room has been arranged to allow for social distancing when hands on treatment is not required.
All Staff will follow the social distancing rules throughout the premises.
All soft furnishings, couch covers, fabric pillows, towels and blankets have been removed. Instead we will use single use paper couch roll, and wipeable pillows.
Unnecessary and un-washable items and equipment have been removed and treatment rooms will be cleaned after each patient.
All surfaces e.g. couches chairs, desk, work surfaces, handles and small equipment etc will be cleaned with detergent and disinfectant between appointments as recommended by PHE and identified in our own risk assessment.
Only small equipment that can be wiped clean after use will be used.
Staff will travel by car, bike, or walk to work avoiding public transport. Staff will also change into uniform on arrival and change before leaving.
Waiting Room & Club Premises
The hogarth health club has a frequent cleaning schedule of shared areas in line with our joint risk assessments.
This includes surfaces identified at risk of touch, such as door handles, chairs, and other hard surfaces. There are foot opening door plates that have been added to fire doors.
There will be measures to encourage social distancing throughout the Hogarth Club premises.
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Please use your bathroom at home before attending. The toilet facilities are currently closed to clients.
Clients must cancel their appointment if they feel unwell or have any signs of cold, flu, cough, fever, loss of smell or taste.
Likewise, staff will not be allowed to work and are obliged to notify of any signs of illness and follow government guidance on self- isolating or testing.
Communication and Payment
We will be paperless- electronic registration documents & invoices/receipts will be emailed
Please email documents and letters to us beforehand or upload to your TM3 connect account if you are registered.
If you register for a TM3 connect account you will be able to retrieve copies of invoices and receipts, check your personal appointment diary and book online video consultations (some slots have been made available through TM3connect). All clinic bookings will be made via your physiotherapist until further notice.
We no longer take cash or cheque. Payments can be made by card through email stripe link or Bacs transfer.
We use Physiotec exercise software so video exercise programmes will be emailed to you after your appointment for you to refer to in between appointments.
If you have any questions about attending clinic please get in touch
Speak to a physio
If you’d like some more information, have questions about treatment options or would like to book an appointment then please do get in touch.
We work with most Major Health insurers including but not limited to:
To claim seek authorization for physiotherapy from your insurers before treatment starts.
Louise Jewers Physiotherapy
Hogarth Health Club